Customer Service Representative

EOE Statement
Barrett is an equal opportunity employer.

Description

As a Barrett Customer Service Representative, you are the engine behind exceptional commercial sales support, proactively managing every touchpoint in the customer journey. From handling high-volume email inquiries from commercial consumers and channel partners to processing orders with precision, your role ensures efficiency and satisfaction at every level. You expertly manage paperwork for repairs, returns, and exchanges, while serving as a vital resource to the external sales team. Your adaptability and commitment to excellence ensure that no detail is overlooked and every challenge is met with a solution.

Essential Duties and Responsibilities include the following.

• Handle all company emails and phone inquiries relative to commercial sales, by responding directly to the inquiry or forwarding to the appropriate department.
• Communicate new product or specials to current and potential customers. Finalize sales and shipping documents and calculatate and communicate delivery times.
• Provide internal support to the external sales team. Process orders from distributors, dealers, warranty repairs, and coordinate estimates in a timely manner with the customer.
• Enter quotes, orders, and post invoices to send to customers. Monitor customer payments, and contact customers for payment and deposits.
• Maintain FFL Database and process ATF Forms and NFA travel letters.
• Support marketing efforts by coordinating shipping and receiving of demonstration rifles and accessories.
• Enters quotes, orders, invoices, and post invoices. Email invoices to customers. Monitor customer payments. Contact customers for payments and apply deposits to orders.
• Review distributor Purchase Orders for correctness.
• Maintain the return authorization database.
• Monitor orders daily to determine availability to ship.
• Perform other duties as directed by supervisor or management.

Education and/or Experience:

• High school diploma or GED required.
• Additional relevant education is a plus.
• Experience in Order Entry/Customer Service is a plus.
• Microsoft Word, Outlook, and Excel.
• Proficient in Great Plains desired.

Certificates, Licenses, Registrations

• Maintain valid driver's license.
• Maintain eligibility to work with firearms under state and federal guidelines.

Additional Screening:

By applying for this role, you accept that the following checks will occur for the successful candidate:

• Background Checks
• Pre-employment physical
• Drug & Alcohol Testing
• Permanent working rights and availability to work in the United States.

What makes Barrett an exceptional workplace?

Our people are our greatest asset and we are committed to providing our employees with a supportive and family-like work culture, accompanied by a variety of attractive benefits including:

• A flexible and adaptable work style.
• Meaningful recognition and bi-weekly pay cycles.
• Ongoing growth through learning, mentoring, training and career progression opportunities.

About Us:

Barrett is a global leader in large-caliber rifle design and manufacturing, proudly headquartered in Murfreesboro, Tennessee. For over 40 years, we've been at the forefront of innovation, starting with Ronnie Barrett's revolutionary Model 82, which earned praise from the U.S. Army and set the standard for modern firearms.

Our products serve civilian sport shooters, law enforcement agencies, the U.S. military, and over 80 allied nations. As part of the NIOA Group, we continue to push the boundaries of precision, performance, and innovation.

At Barrett, we don't just build firearms-we craft solutions that stand the test of time and exceed expectations. "There's always a better way" is our mantra, guiding us to continuously improve and evolve our designs to meet the challenges of tomorrow.

If you are seeking a new challenge and would enjoy the opportunity to work in a fast paced and customer focussed business, click on the APPLY NOW button and submit your application.

For further information please visit and

Full-Time/Part-Time
Full-Time

Position
Inside Sales & Customer Service Representative

Position Requirements

• High school diploma or GED required.
• Additional relevant education and/or experience in Order Entry/Customer Service is a plus.
• Maintain valid driver's license
• Maintain eligibility to work with firearms under state and federal guidelines.

Desired Skills: Proficient in Microsoft Great Plains, CRM, Word, Outlook, and Excel. Maintain a knowledge of all Barrett rifle systems, parts, accessories, product usage and maintenance.

Shift
Days

About the Organization
Barrett
• is the world leader in large-caliber rifle design and manufacturing. In 2023, the company became part of the NIOA Group - a family-owned global munitions company based in Australia. Our products are used by civilian sport shooters, law enforcement agencies, the United States military and more than 75 State Department approved countries across the world.

Location
Barrett Firearms Mfg., Inc.

This position is currently accepting applications.