Customer Service Representative

Job Type

Part-time

Description

Job Title: E-Commerce Customer Service Representative

Overview: Corky's BBQ is seeking a customer service representative who will work on our e-commerce platform and assist customers with placing orders, answering questions, and resolving issues. The ideal candidate will have excellent communication skills, attention to detail, and experience working in a fast-paced customer service environment.

Responsibilities:

• Manage incoming customer inquiries via phone, email, and website submissions

• Assist customers with placing orders, tracking shipments, and resolving any issues that may arise

• Update customer information in the database and ensure accuracy

• Collaborate with other team members to ensure efficient and effective customer service- report customer issues

• Record customer issues and follow up with next steps

• Reporting

• Reships

• Meet performance targets related to customer satisfaction, order accuracy, and response time

• Stay up-to-date with product information, promotions, and policies to provide accurate information to customers

• Identify opportunities to improve customer experience and suggest solutions to management

• Educate, encourage and incentivize customers to place their own orders on the website

• All other duties assigned .

32 hours

Monday - Friday Weekend availability during December

Overtime eligible

up to $15 per hour based on experience

Great opportunity in a growing company