Customer Service Representative

Red Dot Corporation, the leading producer of premium mobile HVAC units and components for heavy-duty commercial and military vehicles, is recruiting for the following position:

Reports to: CSR AM Supervisor Department: AM

FLSA Status: Non-Exempt

Shift: 1 (Days) Monday-Friday

JOB SUMMARY:

Processes customer orders using enterprise processing system. Ensures order accuracy and answers customer inquiries regarding order status. Helps customer with general account inquiries such as HVAC troubleshooting, transportation, shipment issues, lead times/pricing/availability of parts and directs them to the appropriate departments for any warranty or quality issues. Communicates customer needs to the rest of the Red Dot Organization. Helps coordinate communications internally with other dept.'s.

ESSENTIAL FUNCTIONS:

1. Processes customer orders for products and literature using computer electronic data interchange, mail, and telephone.
2. Excellent communication skills and proficient in using business management tools that include all MSOffice applications and high volume order entry in Oracle.
3. Informs customers in a timely manner regarding product shipping dates, inventory levels, prices, part numbers and location of distribution centers.
4. Accurately enters customer purchase orders into computer system; transfers orders to remote warehouse locations; provides follow-up to customers as required.
5. Investigates and Identifies typical replacement parts
6. Negotiates delivery performance metrics with customers
7. Other duties as assigned

Requirements

JOB QUALIFICATIONS:

1. High school diploma or GED, required. Associates Degree, preferred.
2. Minimum of two (2) years of customer service experience required.
3. Inside Sales, procurement, distribution or expediting experience preferred.
4. Knowledge of vehicle heating and air conditioning systems preferred.
5. Basic understanding of how to use a personal computer including popular applications such as Word, Excel and Microsoft Office Products.
6. Good organizational and personal relations skills.
7. Able to successfully communicate verbally and in writing.
8. Able to Read Engineering Drawings / Blue Prints, preferred.
9. Ability to write, read and communicate effectively in English
10. Good attendance

Red Dot Corporation offers the following total compensation package for this role:

• Paid Sick Time/Paid Sick and Safe Time.
• Personal Time Off (PTO)
• Average of 14 paid holidays per year.
• Employer sponsored PPO Medical Plans, with employer subsidized premiums of at least 70% for non-tobacco users.
• Employer sponsored PPO Dental Plans dental, with employer subsidized premiums of at least 70% for non-tobacco users.
• Employer sponsored Vision Plans.
• Free Employee Assistance Program to all employees.
• Free Benefit Advocate access for insurance benefit inquiries.
• 401(k) employer contribution of 3% of annual salary , regardless of participation.
• 100% ESOP Company, with vesting beginning after 1,000 hours.
• Employer Paid Basic Life and Accidental Death and Dismemberment (AD&D) premiums.
• Employer Paid Long Term Disability Insurance premiums.
• Employer Paid Washington State FML payroll taxes.
• Voluntary Benefits such as: Flexible Spending Accounts, Daycare Spending Accounts, Life Insurance, Short-Term Disability Insurance, etc.

Red Dot is an Equal Opportunity/Affirmative Action Employer.