Do you reside in Western New York?
Join one of the nation's Top Workplaces. Velocitii is known for our supportive, inclusion, and employee-centric work environment. If you enjoy helping others and making a positive impact, you have come to the right place. We are looking for REMOTE Customer Service Representatives to join our team. For more information on Velocitii, please visit our website here.
Although we are not currently hiring, we are always accepting applications and conducting interviews, as we are always looking for new opportunities.
WHAT'S IN IT FOR YOU- THE PERKS.
- MONETARY PERKS: Pay rate starts at $16.42/hour. Training is paid. Once 90 days proficient following the completion of training, you will an increase. We have a pay-for-performance structure, meaning the more you learn, the more you can learn. There is also the potential for an annual bonus and merit increase based on your performance.
- BENEFITS: Starting the first of the month after your hire date, you will receive healthcare benefits, life insurance, 401k, with sick time accrual starting the first hour of working with us. After 90 days, you will receive paid time off accrual, paid holidays (including your birthday), and volunteer time off (get paid to volunteer in your community).
- COMPANY PROVIDED EQUIPMENT: We provide all of the equipment to you upon hire.
- REMOTE SETTING: Save on the gas/commute and work from the comfort of your own home.
- AN INCLUSIVE COMMUNITY: We pride ourselves on our company values and promote open communication, compassion, teamwork, and a sense of value and belonging.
- DEVELOPMENT: Whether it be to excel in your current role, or an opportunity for advancement, we offer trainings, coachings, and mentoring to assist with your growth and development.
- FLEXIBLE SCHEDULING: Our client operates on a Monday-Friday basis, and start times begin at 8:00a or 8:30a.
A DAY IN THE LIFE:
Our representatives answer incoming calls in a high-volume setting, providing exceptional customer service by supporting and responding to inquiries from customers regarding their waste and recycling accounts. Some duties include:
- Providing responsive and professional customer service to customers.
- Navigating through several programs while on each call, including dual monitors, virtual desktops, and other internal systems.
- Maintaining program metrics and customer satisfaction scores.
- Passing quality assurance evaluations scored by our training department.
- Attending coachings and team meetings.
- Performing other duties as assigned.
WHAT ARE WE LOOKING FOR?
We are looking for those with the following:
- At least one years' experience in customer service taking inbound calls in a call-center setting.
- AS400 experience preferred.
- A remote setting that provides the same distraction-free environment as an office.
- Strong oral/written communication, problem-solving, and decision-making skills required.
- Ability to navigate through and utilize various computer applications efficiently.
- The ability to pick up equipment in our Medina, NY location.
- Must be open to our diverse and inclusive culture.
- The completion of an internet speed test, pre-employment assessment, reference/background screening, and drug screening.
If you have the qualifications we are seeking, please apply today. We are eager to hear from you.