Customer Service Representative

The McPherson Board of Public Utilities is currently accepting applications for the position of Customer Service Representative in our Customer Service Department.

Education and Experience Required

-High school diploma

-Five years of customer service experience preferred but not required

-Basic computer skills and familiarity with Word and Excel preferred

-Must possess and maintain a valid Kansas driver's license

Essential functions include, but are not limited to:

• Communicate with customers by phone, email, or in person to receive orders for installation, turn on, disconnect, or change of service.

• Effectively communicate both orally and in writing, and respond to questions with customers, clients, the public, and other employees of the Utility.

• Communicate with customers in a clear, concise, and efficient manner.

• Respond to customer questions or complaints in a timely manner regarding billing or service rendered, referring complaints or service problems to designated departments for investigation.

• Accurately document customer interactions, inquiries, and resolutions on customer accounts.

• Determine charges for services requested.

• Calculate, collect, and post customer deposits.

• Receive and post payments for utility service from customers accurately and in a timely manner.

• Ability to accurately handle money transactions, including balancing cash drawer daily.

• Possess ability to perform basic mathematical computations; read and record figures accurately; make calculations rapidly and accurately.

• Assist customers with making payment arrangements on accounts and provide information to a customer to obtain community or governmental assistance for bill payment.

• Educate and enroll customers in programs and plans including online payments, EFT, payment by phone, paperless billing, variable bill payment, etc.

• Be knowledgeable of current electric and water rates and other fees.

• Ability to learn billing software.

• Collect unpaid and/or closed accounts.

• Process incoming and outgoing mail daily.

• Ability to organize work tasks and handle multiple tasks with minimum supervision.

• Access and interpret customer records accurately; and maintain and update customer records, as necessary.

• Organize and maintain recordkeeping systems.

• Proficiency in use of office equipment, including mail processing equipment.

• Lock and unlock the office building daily.

• Be punctual and regular in attendance.

Wage Range: $21.27/hr. to $28.37/hr. - Based on experience and qualifications. Any person employed in this position shall reside within the designated residency limits of the BPU.

Application Materials: In addition to a completed application, applicants will need to submit a current resume with references. Applications will be accepted until the position is filled.

PLEASE NOTE: A resume will not be accepted as a substitute for the application form. A fillable application form can be found at under "About the BPU," Careers tab. The completed application and resume should be submitted to

The McPherson Board of Public Utilities is an equal opportunity employer.
Skills & Requirements Qualifications