Customer Service Representative

Mauldin, South Carolina

CompX Security Products
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CompX National is hiring a Customer Service Representative.

Visit the following link to learn more about CompX National:

CompX National - CompX Security Products

Be part of our CompX National team and enjoy our excellent benefits:
  • Medical Insurance (FREE employee)
  • Dental Insurance
  • Vision Insurance
  • LOW deductible and LOW out of pocket max
  • Flexible Spending Accounts (FSA)
  • 401k Retirement Plans
  • Company paid Disability and Life Insurance
  • Paid vacations and Holidays
  • Tuition Reimbursement
  • Referral Reward Program
Shift: 1st Shift Monday - Friday 8:00 AM - 5:00 PM

Position Responsibilities:
  • Provide introductory information to prospective and new customers
  • Determine the quickest, most effective ways to answer a client or customer's questions
  • Provide clear, concise, and helpful guidance to customers
  • Maintain a positive and professional attitude toward the customer at all times
  • Respond promptly to customer inquiries
  • Communicate with customers through various channels
  • Process orders, forms, applications, and requests
  • Keep records of customer interactions, transactions, comments, and complaints
  • Communicate and coordinate with colleagues as necessary
  • Learn the company's product and service offerings and maintain a strong understanding of them
  • Diagnose and resolve technical issues via phone, email, and other communication channels
  • Identify the root cause of technical problems and implement effective solutions
  • Escalate complex issues to higher-level support personnel when necessary
Essential Skills and Experience:
  • High School Diploma or GED (General Education Diploma) equivalent
  • At least 1-2 years of experience in customer service or a technical support role
  • Excellent written and verbal communication skills
  • Ability to stay calm when customers are stressed or upset
  • Able to manage time effectively, multi-task, and prioritize
  • Attentive to detail
  • Comfortable working in a fast-paced environment
  • Experience with Microsoft Office and willing to learn additional software/programs

CompX National is an Equal Opportunity Employer.

Please note: your application may not be considered if you do not provide your education and work history, either by 1) uploading a resume, or 2) entering the information in the application fields directly.

MR25028
Date Posted: 04 April 2025
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