Customer Service Representative

Matthews, North Carolina

Mr Handyman of South Charlotte
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Benefits:

401(k)

Bonus based on performance

Dental insurance

Paid time off

Training & development

Vision insurance

Customer Service Representative

Do you enjoy helping people?

Might you enjoy taking incoming calls from homeowners who need help and setting up appointments with our amazing home service technicians?

Would you enjoy playing a key role in a great company, instead of feeling like a number in the machine?

Does the idea of working in an honest, ethical, low drama business, that honors family values, sound like a refreshing change?

If any of this sounds like you, you may be a great match for our team. Just complete the steps at the bottom of the ad. We will reach out to top applicants quickly to interview with the owner.

Please see our unique application process below, to experience the fastest, most considerate and professional interview process in our region.

At Mr. Handyman we are growing our team of office and handyman professionals and becoming the most respected home repair and maintenance provider in our area. We are looking for highly-skilled ,customer driven, and goal-oriented CSR's who want to deliver outstanding service, while enjoying a fantastic work environment.

Your responsibilities as a CSR will include:

Making a GREAT first impression with home owners who call, looking for service

Professionally managing inbound calls and scheduling appointments with our technicians

Making Recommendations and setting customer expectations for services

Deliver a great customer experience the Mr. Handyman Way - which a repeatable process that makes it easy to impress the customer every time.

These are the minimum requirements to be considered for this position:
  • Currently reside in the greater Charlotte area including Ft. Mill or Rock Hill.
  • Finished High School or GED.
  • Be highly organized and detailed oriented
  • Possess excellent customer communication and independent work skills
  • Deliver solutions
  • Be a self-starter
  • Have STRONG keyboard skills to accurately record customer requests and set appointments
Previous experience with CRMs or customer database and scheduling applications

Great track record for customer service and problem-solving

Benefits and Pay:

Pay scale:

-$18 - $22 an hour depending on experience

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8 hour shift
  • Monday - Friday
  • Weekends as needed
Job Type: Full-time

Expected hours: 40 per week

Ability to Commute: Charlotte, NC (Required)

Work Location: In person, and remote as needed

HERE IS HOW YOU APPLY FOR THIS ROLE: We will only respond to candidates who follow this process:

Please call AND LEAVE A MESSAGE answering the questions below

At the tone, we will ask you to answer 3 questions. You will have up to 2 minutes for your response. Feel free to call the number again if you run out of time. We will be calling the best candidates back, right away to interview with the owner.

Please start my slowly stating your name and mobile number. Feel free to repeat it twice.

What is it that you like most in our ad, that has you most interested in this role?

What are two or three of the most important things to you as you look for a new role or company?

What experience do you have that you believe has prepared you to do excel in this role?

We will call the best candidates right away to interview with the owner.

Date Posted: 07 June 2025
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