About the job Customer Service Representative
Customer Service Representative (CSR) In-Person RoleAbout the Client: S. Albert Glass, headquartered in Maryland, is a family-owned business renowned for providing high-quality glass and door services in the commercial and residential markets since 1999. Their Service Division specializes in glass and door maintenance, working closely with property managers, commercial clients, and homeowners. The company's success is built on fast response, skilled craftsmanship, and a commitment to customer satisfaction.
Job Scope: S. Albert Glass is seeking a reliable and detail-oriented
Customer Service Representative (CSR) to join their Service Department team. This is an
in-person position that plays a critical role in supporting the field and sales teams while ensuring a seamless experience for their customers.
Key Responsibilities:- Answer incoming phone calls and direct them appropriately
- Input new service requests into our system accurately and promptly
- Support the Service Department with day-to-day administrative needs
- Serve as a liaison for an assigned sales team member assisting with:
- RFQs (Request for Quotes)
- Preparing and sending quotes, purchase orders, and invoices
- Communication with customers and vendors
- Utilize and manage vendor portals (online platforms used by property managers and national accounts to send, track, and manage service requests, documentation, and compliance paperwork)
- Collaborate with the broader CSR and operations team to share tasks and responsibilities
- Follow a clearly defined job scope and set of responsibilities to ensure accountability and efficiency
Requirements:- Strong communication and organizational skills
- Ability to learn and work within web-based systems and portals
- Comfortable in a fast-paced, team-oriented environment
- Prior experience in customer service or administrative support preferred
- Must be available to work onsite, Monday through Friday