Are you someone who
loves helping people and takes pride in providing
exceptional customer experiencesseen, appreciated, and supported every step of the way?
If that's a YES-this might be the opportunity you've been waiting for.
At
Johnson & Johnson Heating, Air Conditioning, and Plumbing, we're not just another home services company-we're a team of hardworking, humble people who believe in doing the right thing for both our customers and our employees. We're growing fast and looking for a
Customer Service Representative who's ready to grow with us.
What You'll Be Doing: - Be the friendly, professional first voice our customers hear when they call.
- Answer incoming calls, book appointments, and follow up with customers to ensure satisfaction.
- Proactively reach out to existing customers to schedule maintenance, promote current offers, and help keep our technicians' schedules full.
- Help homeowners understand their options by clearly and compassionately explaining our services.
- Work closely with our service and dispatch teams to ensure a seamless customer experience.
- Keep detailed, accurate notes and use CRM tools (we use ServiceTitan.) to keep things running smoothly.
- Be a team player, ready to support your coworkers and contribute to a positive work culture.
What We're Looking For: - At least 2 years of customer service experience (phone experience is a big plus.)
- A high school diploma or equivalent
- Excellent communication skills-both written and verbal
- A warm, upbeat personality that people trust and enjoy
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office and general computer savvy
- Self-motivated and able to stay focused without constant supervision
- Someone who thrives in a fast-paced, team-oriented, goal-driven environment
Who We Are: - We're a locally-owned, faith-led, family-oriented company that's been serving the tri-state area for decades. Our reputation is built on quality, integrity, and a people-first approach-and that includes our team. When you work here, you're not just a number-you're part of something bigger.
Why You'll Love Working With Us: - Health Insurance: We pay 100% of your health coverage. Vision and dental available, too.
- Retirement plan with Company Match: Plan for your future while you grow with us.
- Company Culture: We're like a big family here. You'll enjoy company outings, team lunches, and friendships that go beyond the workplace.
- Paid Training & Career Development: We invest in our people-we want you to grow.
- Work-Life Balance: Set schedule with rotating weekends based on seasonality.
If you're looking for more than a job-if you're looking for a place to belong, grow, and make a difference-
we want to meet you. Apply now and let's start building something great together.