Customer service Representative

Salary : $28,433.60 Annually
Location : Marshall, TX
Job Type: Full-Time
Job Number:
Department: Finance
Division: Water Billing
Opening Date: 05/23/2025
Closing Date: 6/6/2025 5:00 PM Central

Description

Perform a wide variety of customer service functions in support of the Water Billing Division.
Examples of Duties

Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Provides customer service to utility customers in person and over the telephone.
• Opens and closes customer accounts; coordinates account transfers; updates and maintains customer account information.
• Responds to various types of customer inquiries and complaints; assists in researching and resolving billing inquiries, metering issues, and/or other account matters.
• Receives and processes customer requests; creates service/maintenance orders; schedules service connection/reconnection/shut-off, field tests, and/or maintenance to metering equipment.
• Dispatches field personnel; communicates and provides account information to work crews.
• Accepts and processes customer telephone payments including electronic check and debit/credit card payments; opens and processes mail and/or night drop box payments.
• Performs cashiering duties; collects and posts customer payments received at the front counter and/or drive-thru area.
• Balances and maintains assigned cash drawer; documents and maintains daily log of customer calls and payments received.
• Archives payment coupons, checks, and other documents in the departmental computer system.
• Assists with collection activities; places courtesy calls to past-due accounts; updates collections and recheck lists; tracks account payment arrangements.
• Conducts a variety of general clerical duties; answers incoming calls; returns voice mail calls; performs data entry; copies and files various types of documents.
• Assists in ordering office supplies as assigned; monitors and maintains supply inventories.
• Performs other related duties as assigned or required.

Typical Qualifications

Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities which would typically be acquired through:

• High school diploma/equivalent.
• Must have a valid Drivers license
• Minimum one-year general office experience including cashiering duties.
• Must be familiar with standard computer programs such as Microsoft, Word and Excel; and general office recordkeeping procedures and standard office equipment such as copiers, fax, scanners, and calculators (including ten-key).
• Must have effective verbal/written communication skills and a public service attitude with the ability to maintain a courteous and professional manner at all times

Supplemental Information

PHYSICAL REQUIREMENTS:

• Subject to sitting, standing, walking, bending, reaching, and lifting of objects up to 20 pounds.
• Exposure to potentially irate members of the public is involved.

Comprehensive Benefits Package for Full-Time Employees We are proud to offer a robust and competitive benefits package designed to support the health, well-being, and financial security of our team. Our benefits include:

• Health Insurance:
  • 100% employer-paid coverage for employees.
  • Access to a comprehensive network of providers and services.
• Dental Insurance:
  • 100% employer-paid coverage for employees.
  • Includes preventive care, basic services, and more.
• Vision Insurance:
  • Affordable coverage for routine eye exams, glasses, and contacts.
• Retirement Benefits:
  • Texas Municipal Retirement System (TMRS) with an impressive 2:1 employer match to help you secure your future.
• Deferred Compensation Plan:
  • Additional retirement savings opportunities with employer contributions.
• Generous Paid Time Off (PTO):
  • Vacation leave to recharge and relax.
  • Sick leave for when you need time to recover or care for a loved one.
  • 12 paid holidays, to spend time with family and friends.

01

Do you have a valid drivers license?

• Yes
• No

02

How many years of general office experience do you have?

• No experience
• Less than 1 year of experience
• 1 year but less than 2 years of experience
• 2 years but less than 3 years experience
• 3 or more years of experience

03

Do you have a High School diploma or GED?

• Yes
• No

Required Question