Customer Service Representative - Opening Shifts

Open Date
2/26/2024

Position
Customer Service Representative

Description

JOB SUMMARY

• Customer Service Reps must provide excellent customer service, following company policy and selling products to individuals at the convenience store.

ESSENTIAL RESPONSIBILITIES

Customer Service Rep responsibilities include, but are not limited to, the following:

(Other duties may be assigned)

• Providing excellent customer service
• Using suggestive selling techniques
• Reacting to and reporting customer complaints tactfully and promptly
• Following company policies and all laws governing beverage and tobacco sales
• Following all credit card and check cashing policies
• Following all company safety and security policies
• Looking for and eliminating safety hazards
• Reporting unsafe acts or conditions to management
• Preparing required accident/incident reports; immediately reporting such activity to the Store

Manager

• Operating cash register and all point-of-sale equipment efficiently
• Reporting to work on time and when needed
• Preparing shift reports and other reports required by management
• Adjusting to work schedule as needed
• Working flexible hours and performing as a team leader
• Following policies established to prevent loss of cash and merchandise due to actions by employees, vendors, and customers
• Watching for employee, customer, and vendor theft, misuse of company property, drive-offs, loitering, drug selling, or use.
• Safeguarding cash and merchandise
• Handling cash and safe drops in accordance with company policies
• Cleaning shelves, drives, dispensers, restrooms, store interior, and other designated areas
• Assisting management with counting inventory as required
• Stocking restrooms and windshield washing supplies
• Pricing, stocking, rotating, and counting merchandise
• Assisting management in maintaining buildings, equipment, and grounds

Position Requirements

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED) is preferred, or equivalent experience.
• Previous customer service experience desired.

LANGUAGE SKILLS

• Ability to read and interpret documents such as rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports. Ability to speak effectively before customers and employees.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

• The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to climb or balance on a ladder and stoop, kneel, or crouch when stocking and cleaning shelves. The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally exposed to gasoline vapors and other industrial strength cleaning agents.
• The employee may be exposed to extremely hot cooking equipment and will be required to wear proper protective equipment.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.