Talent Software Services is in search of a
Customer Service Representative -
Healthcare Benefits for a contract position that can be worked 100% remotely. In this remote role all necessary equipment will be provided. The opportunity will be six months with a strong chance for a long-term extension.
Job Description This position will respond to telephone inquiries from provider or representatives. Establish and maintain rapport with contacts and present a favorable corporate image. Educate customers on coverage, claim submission, and use of self-service offerings.
- Receive and respond to a wide range of provider inquiries received via the telephone.
- Educate providers on coverage, claim submission, and use the self-service offerings available via the Integrated Voice Response (IVR) and Portal.
How do I know if this opportunity is right for me? If you: - Ability to learn and apply Medicare guidelines and computer-based self-service tools.
- Knowledge of or ability to learn and apply insurance and medical terminology.
- Ability to identify customers issues, research, and initiate appropriate action. Ability to communicate with confidence and clarity when discussing concerns with customers.
- Ability to navigate through multiple computer applications.
- Ability to ask probing questions to identify issues.
What will I gain from this role? - Enhanced learning of Medicare guidelines.
- Being part of a successful team this Contact Center was awarded Best Small Contact Center by the International Customer Management Institute (ICMI).
- Experience working in an environment that serves our Nation's Military, Veterans, Guard and Reserves, and Medicare Beneficiaries.
- Continuous performance feedback.
Minimum Qualifications: - U.S. Citizenship is required for this position due to Department of Defense restrictions.
- High School Diploma or GED.
- 1 or more years of customer service experience working with health insurance and/or Medicare/DME claims.
- 1 or more years of customer service experience with direct contact with customers via telephone, email, and/or chat.
- Designated home workstation with an available wired (ethernet) connection to your network and a minimum of 10Mbps downstream connection with at least 1Mbps upstream (can be checked at ).
Preferred Qualifications: - 1 or more years recent Medicare or health care insurance experience.
- 2 or more years of call center experience.
- Coursework in medical terminology or understanding of general medical terminology.
- Coursework in Business Administration, Communications, or related field.
If this job is a match for your background, we would be honored to receive your application.
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk.