Customer Service Representative

FULL TIME REMOTE POSITION

ABOUT University Fidelity Life Insurance Company:

Since 1935, Universal Fidelity Life Insurance Company has been dedicated to serving policyholders and is recognized nationally as a third-party administrator (TPA). We manage over a million claims annually and provide services for more than 90,000 policies covering over 350,000 insured individuals. Our subsidiary, Southern Life and Health (SLH), has been serving clients since 1895. The executive office is located in Oklahoma City, with our administrative service center in Duncan, OK. We also employ staff who work remotely from various states across the country.

Another key segment of UFL is the Legend Insurance Agency, which offers Direct to Consumer Medicare Supplements, Texas Student Accident Insurance, and acts as a Managing General Underwriter (MGU) for Employer Stop Loss for A+ rated carriers.

JOB SUMMARY: As a Customer Service Representative, you will provide exceptional customer service that meets or exceeds our service standards. Your responsibilities will include utilizing relevant policy forms, understanding insurance law, and adhering to internal procedures to effectively handle customer inquiries and process their requests. It is also essential to meticulously document telephone interactions, changes, and any written correspondence.