The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
This is a contract to hire role.
Responsibilities
- Communicate with customers via phone, email and chat
- Handle inbound and outbound calls from external and internal clients
- Provide excellent customer service to all callers and maintain adequate call times
- Input documentation on all calls and follow-up with callers as needed
- Escalate calls as necessary to the appropriate lead or department
- Resolve customer support related issues and provide callers with proper solutions to their concerns
Qualifications
Experience: Open to various backgrounds including call centers, retail, hospitality, or banking. Prior customer-facing roles are a plus.
Problem-Solving Skills: Strong critical thinking ability to assess and resolve customer concerns efficiently.
Communication Skills: Excellent verbal and written communication skills to provide clear and professional service.
Call Volume Handling: Ability to manage 60-70 calls per day while maintaining quality interactions.
Customer Service Orientation: A strong commitment to delivering exceptional service to internal and external clients.
Adaptability & Multitasking: Capable of handling a fast-paced environment with changing priorities.
Technical Proficiency: Comfortable using computer systems for documentation and call logging.
- Team Player: Willingness to collaborate and escalate issues when needed for resolution.