Job Title: Patient Advocate (Customer Service Representative)
Location: Louisville, KY
Company: LHH Recruitment Solutions (on behalf of our client)
Pay Rate: $16.00 to $17.00 an hour
Shifts: 1st and 2nd Shift
Job Type: Contract-to-Hire
Job Description: LHH Recruitment Solutions is seeking a compassionate and detail-oriented Patient Advocate for a customer service role with our client in Louisville, KY. This position supports the enrollment process and assists patients in accessing coverage for their prescribed medications through both inbound and outbound telephone support, as well as administrative functions. This role has the potential to transition from contract to hire and is available for both 1st and 2nd shifts.
Key Responsibilities:- Review and process patients' enrollment forms for the Patient Assistance Program (PAP).
- Assist patients on the phone with PAP program enrollment by verifying pre-screening and qualifying tasks.
- Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process.
- Schedule treatments to be sent to the patient or patient's healthcare provider.
- Support inbound and outbound phone lines for the PAP program.
- Communicate daily with patients/authorized representatives on eligibility based on PAP criteria and healthcare providers to manage expectations.
- Contact patients/authorized representatives to determine supplementary information needed to enroll in the manufacturer's PAP program.
- Prioritize workload to ensure patients' enrollments are processed within the specified timeframe.
- Explain the PAP program and services to patients, authorized representatives, healthcare providers, and physician's office staff.
- Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates, and caregivers.
- Report adverse events/product complaint inquiries received in accordance with standard operating procedures and current good manufacturing practices.
- Execute day-to-day operations specific to the assigned program(s).
- Maintain patient confidentiality at all times.
Qualifications:- High school diploma or equivalent.
- Previous customer service experience, preferably in a medical or pharmaceutical setting.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Compassionate and patient-focused approach.