At DMK LLC, we are passionate about delivering top-tier solutions with a people-first approach. As one of the fastest-growing technology companies, we pride ourselves on innovation, diversity, and excellence. We are currently seeking a highly motivated Customer Service Representative to join our remote team and help support our expanding customer base across the U.S.
Job Summary:
As a Customer Service Representative, you will be the first point of contact for our clients, providing outstanding support via phone, email, and chat. Your role is vital in ensuring customer satisfaction and building lasting relationships through prompt and professional communication.
Key Responsibilities:
Respond to customer inquiries and resolve issues efficiently and professionally.
Provide accurate information about products, services, and policies.
Document customer interactions in the system with a high level of accuracy.
Escalate complex issues to the appropriate department when needed.
Maintain a positive and empathetic attitude in all customer interactions.
Collaborate with other departments to improve overall customer experience.
Equal Opportunity Employer:
We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, identity, national origin, or disability status.
How to Apply:
- Submit your application with your updated resume. Qualified candidates will be contacted for the next steps in the hiring process.