Customer Service Representative

Our team is growing. We are currently looking for a full-time Client Success Representative to assist our payroll clients. If you are a detail-oriented person who enjoys problem-solving and helping others, this position may be a great fit for you. No previous payroll experience is required - we'll teach you all you need to know.


Who is My Office Pro?

We are a small but fast-growing payroll company providing payroll and human capital management services for a variety of companies around the United States. Our mission is to deliver quality back-office and HR support to our clients - so they can focus on taking care of their employees and running their business. We know that our success depends on our team, so we offer competitive pay, profit-sharing bonuses, and a healthy work/life balance in our casual and collaborative office. We firmly believe that laughter in the workplace is important and healthy, so we take the time to have fun together even though we work hard.

A Day in the Life of an CSR

Working as an My Office Pro CSR will give you the opportunity to work with a wide variety of businesses. You'll spend your days communicating with clients via email and telephone, assisting with their payroll, reporting, and HR needs. You will also work closely with our payroll processing team to ensure they have everything needed from clients to complete payrolls on time. During the training period, you'll initially learn how to process payroll, so that you clearly understand the foundation of what we do. Following your payroll training, you will begin shadowing with other CSRs and assisting some clients with help from your peers and management. Eventually, you will be responsible for several accounts and have the opportunity to build rapport with your clients. Rest assured our CSR Manager and Supervisor will support you every step of the way during training and beyond.

What is Required to be a CSR?

While we will teach you all the details for how to do the job, there are some skills and attributes that a CSR will need to succeed in the role. We are looking for someone who truly enjoys working with and helping others. This individual must be dependable, detail-oriented, and tech-savvy. Every client is a little different, so this position also requires multi-tasking and flexibility. The ideal candidate will be willing to use the resources available to them to troubleshoot issues independently - while also recognizing when they need to ask for additional help. Don't worry though. Our entire management team has an open-door policy for questions and suggestions and will be there to provide support whenever it is needed.

Hours, Pay, and Benefits

This position is in office, Monday through Friday from 8 am until 5 pm, with the opportunity to work a hybrid schedule in the future. If the work is completed on Friday, we do often get to leave a little early and get a head start on the weekend. The initial hourly pay starts at $15 an hour, with a rate increase available after training is completed. We believe our success should be shared with those that make it happen day-to-day, so we also pay quarterly bonuses based on company profits. Benefits include fully paid health, life, and long-term disability insurance for employees, contributions to a Health Savings Account on your behalf, 401k with match, dental and vision insurance, and three weeks of PTO per year.

How to Apply

If this job sounds like the job for you, we encourage you to apply today. The actual application process is not lengthy. Please answer the questions and submit your updated resume and a cover letter sharing a little information about yourself with us. Be sure you watch your email inbox in the coming days - qualified applicants will need to complete an online assessment after applying. This assessment will require some time and a quiet place to concentrate, but it helps us determine which candidates have the necessary skillsets for this role.

I Applied. Now What?

We are looking to fill this position immediately, so we review applications nearly every day. If your background and assessment scores fit what we are looking for, we will reach out to you via email or text to schedule an in-person interview with our hiring team in London. The interview is casual and meant to allow us simply to get to know you. We encourage your questions during the entire process so you can get to know us too. We hope to meet with you soon.