Title: Customer Service Representative
Location: Lincoln, NE 68508
Direct Hire Job Summary: The Customer Service Representative will be the first contact for our customers handling inbound calls regarding underwriting and billing issues, program inquiries, policy changes, and other corporate subjects. This is an entry-level customer service position where the ideal candidate should possess a passion in delivering excellent customer service, a moderate level of technical competence, and some level of phone presence. The ideal candidate will have the ability to establish real connections with agents and policyholders and deliver personalized service that demonstrates the value of working with and/or being insured by the company.
This is an exciting opportunity to get your foot in the door with a small but growing insurance company. Successful Associates in this position will move up within the Customer Service ranks or move internally to other growing departments.
Job Responsibilities: - Respond to incoming calls and provide prompt and accurate information to caller's inquiries in accordance with the company's customer quality standards.
- Assist with underwriting activities when requested or when additional time is available.
- Understand regulatory/statutory requirements in accordance to underwriting guidelines and ensure compliance with industry and company policies.
- Properly utilize the policy management system and understand it's features and functionality.
- Provide strong team focus and meet established department goals and objectives.
- Organize work schedule to achieve timely processing of all responsibilities.
Qualifications: Required - Prior experience in a phone-based customer service environment.
- HS Diploma or equivalent.
- Must be Bilingual (English-Spanish)
Preferred - Bachelor's Degree
- Phone-based customer service in the insurance industry.