Customer Service Representative Lewisville, Texas
The Customer Service Representative will be responsible for answering heavy call volume, addressing customer concerns, generating payoff quotes, taking payments, and creating title release packets. This position will assist in releasing titles to our Used Equipment Sales Department (UESD), consisting of Truck Centers and end-users.
Job Functions / Responsibilities
- Receive incoming customer calls; point of contact for general inquiries
- Provide payoff quotes, bill of sales, and final invoices
- Assist customers with online registration
- Advises customers by phone or in writing about loan information
- Process title and lien releases
- Provide adequate documentation support for the administration department
- Maintains various logs and reports
- Maintain toll violations on lease customers