Job title: Customer Service Representative
Location: Lewisburg, TN 37091
Duration: 24 months contract
Pay range: $16-17/hour
Shift: Mon-Fri 8:00 am - 4:30 pm
Job Description:
- Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies Take the extra mile to engage customers
General Responsibilities:
- Answer incoming calls and respond to customers emails
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Entering accurate ordering information into a company system.
- Comfortable working in fast-paced environments
- Strong time management and organizational skills
- Proficiency in Microsoft Office Products (Excel, Word)
- Familiarity with SAP and Call Center, and Sales Force a plus
- The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.
Successful candidates will have:
- Ability to analyse unlike information and draw conclusions/recommendations
- Strong verbal, written and inter-personal communication skills
- Proficiency in MS Office tools
- High degree of self-motivation to address and improve business needs.
- Sense of urgency, self-initiative, commitment, and sense of ownership is a must.
- Superior follow-up and follow-through skills
- Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals.
Key Qualifications:
- Excellent written and verbal communication skills
- Ability to work under minimal supervision
- Excellent problem-solving skills
- Strong teamwork, collaboration, and relationship management skills
- Proficiency in Microsoft Office
- Sense of time organization and urgency, self-initiative, and sense of ownership
- Detail-oriented and able to maintain focus on multiple priorities
- Experience working in SAP preferred
Education:
- High School Diploma or GED
Benefits Info:
- Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.