Customer Service Representative (Non-Call Center)
Hardware Manufacturing
$20.00 per hour
Temp to Hire Monday-Friday, 8:00am- 4:30pm Lewis Center, Ohio (onsite)
What you'll be doing:
Assist customers, provide information as it pertains to products, place orders, maintain and ship orders by performing the following duties:
o Communicate with customers via phone, email, and in person
o Responsible for the maintenance and accuracy of customer information in Dynamics AX
o Enter, edit, confirm, and expedite orders as necessary
o Provide customers with pricing and availability of products
o Issue return number when necessary
o Communicate and process customer complaints following internal standards
Manage difficult or emotional customer situations
Respond promptly to customer needs
Solicit customer feedback to improve services
Respond to requests for service and assistance and meet commitments
Who we're looking for:
Ability to understand and follow basic instructions, short correspondence, and memos; communicate effectively in one-on-one and small group settings
Proficient in basic math, including addition, subtraction, multiplication, and division with whole numbers, fractions, and decimals
Capable of solving practical problems with limited standardization; interpret written, oral, diagram, or schedule-based instructions
Skilled in Microsoft Word, Excel, and Outlook
Communicate clearly in positive or negative situations, listen actively, ask for clarification when needed, and respond effectively to questions
Write and edit clearly, present data effectively, and interpret written information accurately
Work well both independently and in a team; contribute to building positive team spirit, provide and receive feedback, and prioritize team success
Treat others with respect, act with integrity, and uphold organizational values
Handle pressure tactfully, treat everyone with consideration, and accept responsibility for actions
Adapt to changing work environments and handle delays or unexpected events effectively
Please send qualified resumes to