At A. Stucki Company, we're all about innovation, engineering excellence, and keeping the rail industry on track-literally. Founded in 1911, we've evolved into a powerhouse of businesses delivering cutting-edge parts and services for rail systems worldwide. From dynamic control products and brake system components to springs, bearings, and track infrastructure, we've got rail covered. But we don't stop there-our services include remanufacturing, repair, direct-to-locomotive refueling, and more. Over a century strong, we're redefining what it means to move the world forward, one railcar at a time.
What sets us apart?
Global Impact: Be part of a team that's making waves on a global scale. Your work at A. Stucki Company will contribute to solutions that transcend boundaries and impact lives.
Collaborative Culture: We value teamwork and collaboration. Our open-door policy ensures that your ideas are not only heard but valued. Together, we build the future.
Continuous Learning: Embrace a culture of continuous improvement. At A. Stucki Company, we invest in your professional development, providing resources and opportunities to help you reach new heights.
Diversity and Inclusion: We celebrate differences and believe in the strength of diversity. Join a workplace that encourages individuality and values the unique perspectives each team member brings.
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. This role is responsible for ensuring exceptional customer service by accurately processing orders, managing logistics, and resolving customer inquiries in a professional and timely manner. The ideal candidate will have experience in a manufacturing environment and a strong ability to communicate effectively with customers and internal teams.
Duties of the Open Role:
- Provides outstanding customer service to ensure orders are processed and logistics are managed accurately and on time.
- Achieves productivity, conversion, quality assurance program, and attendance goals as set by company.
- Resolves complex problems and issues in a professional and timely manner.
- Provides support to both our internal and external sales teams.
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, research/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Informs customers about services available and assesses customer needs.
- Provides updates to customers in a timely manner.
- Provides functional guidance, training, and assistance to lower-level staff.
- Schedules work to ensures accurate phone coverage.
- Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
- Processes purchase orders (PO), samples, return merchandise authorizations (RMA), and evaluation requests.
- Interacts with the Shipping/Receiving department to coordinate order fulfillment and shipping priorities.
- Keeps customers informed of shipment status.
- Maintains and develops an in-depth knowledge of the company's available products and services.
- Uncovers customer needs by asking questions.
- Maintains quality service to all customers by answering product and service questions; cross- selling related products and services; and being courteous and responsive to all customer's' needs.
- Maintains customer record by verifying, updating account information, and posting customer transactions.
- Resolves product or service problems in a timely manner by listening and verifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting the solution; and following up with the customer.
- Works in conjunction with other departments to resolve customer disputes.
- Maintains company operations by following established policies and procedures; and reporting needed changes.
Skills/Experience Requirements:
- 3+ of customer service experience working with a manufacturing company is required.
- Experience in handling a high volume of purchase orders.
- A college degree is preferred, but not required.
- SAP experience is strongly preferred.
- Strong communication skills.
Open Schedule:
- 1st shift: Monday - Friday. This is a hybrid work schedule.
Pay: $25-$28 per hour
Benefits:
- Pay Schedule: Paid weekly.
- Health Coverage: The company covers 80% of medical, dental, and vision premiums, ensuring comprehensive healthcare for you and your family.
- Retirement Savings: Enjoy immediate full vesting in our 401(k) plan, with a generous company match to support your financial future.
- Life Insurance: Receive company-paid life insurance for peace of mind and security.
- Paid Time Off: 11 paid holidays, plus paid vacation, and sick time available in your first year.
- Work-Life Balance: Supportive benefits designed to help you maintain a healthy work-life balance.