Position Summary: Luminex, one of the largest Global Home Fragrance & Candle companies, is seeking a talented, outgoing individual to join our Candle-lite Customer Service team as a Customer Service Representative. The Customer Service Representative provides customer support by analyzing, processing and responding to customer and sales team inquires.
Key Responsibilities: - Responsible for all aspects of order entry and processing including order review, receipt confirmation, price verification, and shortage reporting
- Communicate with customers by phone and email regarding order status from shipping to delivery
- Support customer requests and inquires as needed
- Work closely with other departments and immediate team members to ensure that specific customer needs are being met
- Provide reporting to Sales and customers as needed
- Work with Deductions to resolve customer invoice disputes and deductions
- Communicate with Transportation to ensure customer's shipping needs are efficiently and effectively completed.
- Works with freight forwarders and couriers to coordinate the movement of product and shipments
- Responds to export inquiries, processing and completing international shipping papers, advising status of orders, shipping advice, etc. for international air and ocean shipments.
- Support a positive team environment, contributing to other's tasks and activities when available and need
- All other duties as assigned.
Education and Experience: - High School Diploma
- JD Edwards experience preferred
- 3 to 5 years of experience in Customer Service/Order Entry, Logistics or Inventory Management required
- Microsoft Office efficiency - Specifically Excel
- Experience working and supporting International Orders
- Accurate Data Entry Skills
- Ability to work independently
- Ability to analyze data
- Excellent written and verbal communication skills
- Must be able to adapt to change and fast pace environment
- Positive, outgoing personality
Physical Demands: - Vision and hearing correctable to within normal ranges.
- Must be able to speak and write clearly and distinctly.
- Ability to bend and stoop when filing or performing other job related duties.
- Must be able to work around fragrance oils, potpourri, candles, etc. regularly throughout the day.
Work Environment: Typical office environment - accommodations will be evaluated where needed.
Location: Leesburg, OH and must be willing to travel to Blue Ash location when necessary (no relocation provided.)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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