Customer Service Representative

Job Title: Customer Service Representative
Department: Customer Support
Reports To: Customer Service Manager

Location: Deer Park, IL, 60010

Job Summary:

We are looking for a professional and detail-oriented Customer Service Representative to join our team. This role requires someone with strong learning agility, the ability to multitask in a fast-paced environment, and a collaborative team spirit. The ideal candidate will be responsible for managing customer orders, inquiries, and support issues, ensuring an exceptional customer experience from order entry through resolution.

Key Responsibilities:

• Customer Support: Respond promptly and professionally to customer inquiries via phone, email, or internal platforms.
• Order Entry: Accurately process and manage customer orders using SAP, ensuring timely fulfillment and documentation.
• Issue Resolution: Handle customer complaints or issues efficiently and escalate complex cases as needed.
• Coordination: Work closely with internal departments such as logistics, sales, and finance to ensure seamless order processing and customer satisfaction.
• Documentation: Maintain accurate records of interactions, transactions, comments, and complaints using CRM tools (Salesforce experience is a plus).
• Follow-up: Ensure follow-through on customer requests and provide timely updates.

Required Attributes:

• Strong Learning Agility: Ability to quickly learn new systems, processes, and product knowledge.
• Professionalism: Maintain a courteous and respectful tone in all interactions.
• Multitasking Ability: Effectively manage multiple priorities in a high-volume, fast-paced environment.
• Communication Skills: Excellent verbal and written communication skills.
• Attention to Detail: Ensure accuracy in data entry, order processing, and customer communication.
• Team Player: Works well with others and contributes to a positive team dynamic.

Qualifications:

• Education: Associate's degree or higher required.
• Experience:
  • SAP experience is mandatory.
  • Experience with Salesforce is preferred.
  • Familiarity with order entry and customer service systems.
• Skills: Proficient in Microsoft Outlook and other standard office software.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Avery Nolan