Customer Service Representative
Direct Hire
LaGrange, GA
$60-70K yrly + bonus
Do you have a passion for Customer Service? This role will be responsible for proactively contacting customers to obtain sales, following up on quotes, entering quotes and orders into the system and updating customer files on a daily basis.
Responsibilities:
- Responsible for timely response and coordination of activities between customer accounts, regional sales, service representative and all departments. Maintains favorable working relationships with all parties.
- Works with customers, Outside Sales to obtain sales orders for aftermarket parts.
- Maintains accurate files of all assigned accounts and customer database information on assigned accounts.
- Proactively call customers to increase sales results.
- Actively assist with resolutions of accounts receivable problems.
- Prepares routine cost estimates as required and provides follow-up on principal cost requests.
- Processes formal complaints, customer returns, and customer adjustments in a timely manner.
Qualifications:
- Relevant bachelor's degree (four-year college or university) is preferred and 2 years of comparable work experience in related field.
- Minimum 3 years' experience in customer services industrial parts sales.
- Knowledgeable in MS programs (i.e., Excel, Word). CRM understanding preferred.