Lemay , a Waste Connections company, is looking for a
Customer Service Representative to join the team in
Lacey, WA. M-F, 8-5. Pay starts at $22.00/HR with regular wage increases.
Waste Connections has many stable opportunities for qualified and motivated individuals who want to be part of a dynamic organization. We provide competitive benefits and lots of room for individual growth as the company expands. Because we operate with a highly decentralized structure, we look for individuals who are energetic and have individual initiative and creativity. Join us and be a part of a winning team.
DUTIES AND RESPONSIBILITIES: - Collaborate with other departments to resolve customer disputes efficiently while developing proficiency in proprietary operational systems.
- Conduct customer interviews and input relevant information into company databases, handling inquiries in person and via phone regarding service orders, installations, disconnections, or changes.
- Prepare and complete service-related documentation, including contract forms, service charges, deposits, change-of-address records, and discontinuation orders.
- Utilize software applications effectively, with proficiency in Microsoft Word and Excel.
- Provide exceptional customer service that fosters positive relationships and supports company reputation.
- Communicate with customers and team members to identify service needs and resolve issues or complaints promptly and professionally.
- Thrive in a fast-paced, high-volume call environment, promoting and upselling additional services when appropriate.
- Provide reception coverage as needed.
WORKING CONDITIONS AND PHYSICAL DEMANDS: - Work is performed in a clean, well-lit, ventilated office environment.
- Customer Service Representatives (CSRs) are typically assigned individual workstations equipped with a computer, phone, and headset.
- The role may involve repetitive tasks and managing back-to-back calls in a high-stress, noisy environment while maintaining service excellence. Some calls may be monitored for quality assurance.
- Prolonged periods of sitting, computer use, and screen time are common.
MINIMUM JOB REQUIREMENTS: - High school diploma or equivalent preferred.
- Minimum of 2 years experience in a customer service role.
- Proficiency in Microsoft Word, Excel, and email systems; strong typing and 10-key skills required.
- Excellent organizational, written, and verbal communication skills.
- Strong problem-solving and analytical abilities, including data collection, reporting, and solution development.
The pay range for this position is $22.00 to $23.50 per hour, depending on experience
To be considered for any of our current openings, you must complete an application at . Once you select your position of interest, you will find application information and additional instructions.
We offer excellent benefits, including medical, dental, and vision insurance, a flexible spending account, long-term and short-term disability insurance, life insurance, a 401 (k) retirement plan, and unlimited opportunities to "Connect with Your Future."
A link to our benefits overview can be found here:
Waste Connections is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.