Join Our Team at Wawa. At Wawa, we're committed to making life a little better every day-one smile, hoagie, or exceptional experience at a time. Our secret ingredient is our Associates. As part of our caring team, you'll contribute to a culture where everyone helps each other soar together. We're proud of our winning team of Associates who drive our success and uplift our communities. Ready to take flight with us? Let's go.
Position Summary: The Customer Service Representative plays a vital role in supporting the store management team by delivering outstanding customer service, handling food and beverage preparation, operating the cash register, and maintaining a clean and welcoming environment. You'll ensure that every customer leaves with a smile, aligning with Wawa's mission to fulfill lives every day.
Key Responsibilities: - Welcome and engage customers while creating a positive shopping experience. Address customer inquiries and feedback in a friendly and prompt manner by utilizing our customer service model.
- Collaborate with management on customer requests and feedback.
- Handle cashier duties, including operating the register, processing payments, and maintaining accurate cash levels.
- Ensure compliance with regulations by verifying age for restricted product purchases.
- Restock products and supplies in various areas of the store to maintain operational efficiency.
- Assist with fuel transactions and monitor activities at the fuel court.
- Prepare food and beverages according to established recipes and customer preferences.
- Maintain cleanliness and organization in all service areas, adhering to health and safety standards.
- Check expiration dates, ensure product freshness, remove expired items, and maintain a tidy inventory.
- Perform routine housekeeping tasks to keep the store environment clean and welcoming.
- Follow all safety, quality, and operational procedures as outlined in Wawa's training materials.
- Complete additional duties as assigned by management.
Essential Requirements: - Ability to work effectively both independently and as part of a team.
- Strong communication and interpersonal skills.
- Exceptional customer service aptitude.
- Adaptability to learn and apply safety and quality procedures.
- Availability for overtime and flexible shifts as needed.
- Skill in managing multiple tasks in a fast-paced environment.
- Physical ability to perform tasks such as lifting up to 35 lbs and standing for extended periods.
- Must be at least 16 years of age.
- Reliable transportation is essential.
- Mandatory use of slip-resistant footwear.
- Willingness to handle cleaning supplies safely.
Qualifications: - High school diploma or equivalent preferred.
- Experience in food service or customer service is advantageous.
Seasonal Associates receive an additional $3.00/hour from May 26, 2025, to September 1, 2025, and a $1.50/hour increase for hours worked between 12 am-6 am.
Wawa is an equal opportunity employer, and we strive to create a respectful and inclusive environment for all Associates. We welcome applications from anyone who meets the stated requirements.