Location Kennewick, United States of America
Customer Service Representative Location : Kennewick (WA)
Are you ready to take your career to new heights with Alleima - Business Unit Specialized?
We are proud to be a global actor in producing and supplying high-quality tubular products for cutting-edge industries like High Pressure, Aerospace, Medical, and Hydrogen. Our innovative solutions, crafted from corrosion-resistant alloys such as stainless steel, nickel, and titanium, are setting new standards in these exciting markets and are trusted by the aerospace and space industries for excellent, precision and reliability.
We are seeking a dedicated and detail-oriented
Customer Service Representative to join our team in Kennewick (WA), supporting our growing Americas market. This role is uniquely positioned - directly reporting to the Regional Sales Organization of our Business Unit Specialized while being closely integrated into our on-site production unit of Kennewick - Alleima Special Metall LLC. You'll play a key role in bridging customers, operations, and sales to ensure outstanding service and smooth order execution
Your Role - Safety Culture: Promote a safe work environment and foster open, respectful communication and teamwork.
- Customer Focus & Communication: Act as the main contact for assigned customers, addressing order status, delivery timelines, and product availability.
- Order Management: Handle order entry, confirmations, documentation, and coordination to ensure timely and accurate delivery
- Sales Support: Assist Sales Representatives and Key Account Managers with administrative tasks to support account execution
- Problem Solving: Resolve customer complaints, claims, and return issues effectively, escalating where needed.
- Logistics Coordination: Liaise with production, logistics, and sales to align customer needs with operational capabilities.
- Documentation Handling: Manage export documents, invoices, shipping confirmations, and certificates.
- Contract Compliance: Ensure pricing and terms align with contractual agreements
- Data Accuracy: Maintain and update customer records, contracts, and account information in ERP/CRM systems.
About you The ideal candidate brings at least two years of experience in customer service or order management, preferably within a manufacturing or industrial sales environment. A high school diploma or equivalent vocational education is required. You should be comfortable working in a fast-paced setting and demonstrate strong problem-solving and multitasking abilities.
To succeed in this role, you must have excellent communication skills, both written and spoken, with a good command of the English language to effectively interact with global customers and internal teams. Strong proficiency in IT systems, particularly Office 365 and experience working with CRM and ERP systems, is essential.
What You Can Expect From Us The anticipated Hourly rate for this position is $22.88 to $28.60. (Weekly Working hours is 40) with a 5% annual bonus opportunity and annual merit eligibility. This position will be non-exempt and will be eligible for overtime.
Additional elements of the compensation package include medical, dental, vision insurance as well as company paid disability and life insurance. We offer paid time off, 11 paid holidays a year and a 401(K)-retirement savings plan that has a 5% company contribution with company match of 50% for the first 6% you invest. We offer a generous Tuition Reimbursement Program, and provide opportunities for professional competence development and training, as well as opportunities for career advancement within the company.
Additional Information At Alleima, our mission is much more than delivering high-quality products, technology, and processes - working together to develop solutions based on our customers' needs and thus achieving our business goals is a better way to describe our daily work. With curious employees and safety as our priority, we create a work environment where you can develop both personally and professionally.
With a clear direction for our journey ahead, utilizing our position as a technology leader, progressive customer partner, and sustainability driver, we aim to become an even stronger company in our industry.
Are you ready to take on this challenge together with us? Join us on our journey.