Customer Service Representative

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Mission of the Role

Communicates with customers via phone, fax or email to process orders and requests. Works in a team environment to support outside sales teams.

Education/Experience

Associates degree from accredited college or technical school and/or one to three years experience in Customer Service or related field is desired. Education and/or experience requirements may be waived at management discretion.

Customer Service Accountabilities

• Communicates with customers via phone and email to process orders, returns and handle general questions and complaints.

• Estimates date of delivery to customer based on knowledge of vendors' production and delivery schedules.

• Research and find solutions to customer problems.

• Prepares quotations and coordinates the details for the sales teams.

• Prepares all information on new customer for input into customer database.

• Develops and maintains relationships with suppliers as necessary.

• Solicits sale of new products and services.

• Schedules appointments for outside sales staff.

• Receives inbound calls and converts into additional opportunities.

• Serves as a supplier delegate.

• Tracks stock levels of customer specific inventory.

• Attends and participates in weekly team funnel meetings.

• Other miscellaneous duties as assigned by supervisor.

• Follows all quality processes and procedures as established by The Hartfiel Company.

• Operates within the intended framework of The Hartfiel Company's mission, values, and vision statements.

• Work hours are structured in that the representative must be available to clients during the normal course of business.

• The nature of work is office clerical. Sitting / Standing utilizing phone, computer, and office products. Maximum of 10 lbs lifting infrequently.