Customer Service Representative

Company Description

About Us
Sonar Spark is a dynamic and innovative advertising agency that specializes in delivering tailored marketing solutions to help brands grow and thrive in competitive markets. We are committed to creativity, strategic thinking, and measurable results. Our team is passionate about delivering impactful campaigns that resonate with target audiences and align with business goals.

Job Description

Job Description:
Sonar Spark is seeking a professional and detail-oriented Customer Service Representative to join our team. This role is essential in maintaining strong relationships with our clients by providing exceptional support, resolving inquiries efficiently, and ensuring overall satisfaction. The ideal candidate will be solution-focused, organized, and passionate about delivering excellent customer experiences.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
• Resolve product or service issues by clarifying the customer's complaint and determining the cause of the problem
• Process orders, forms, and requests accurately
• Follow up with customers to ensure resolution and satisfaction
• Maintain customer records by updating account information
• Collaborate with internal teams to provide feedback and improve services
• Uphold company policies and ensure consistent quality in communication

Qualifications

Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
• Previous experience in customer service or a related field preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage time effectively
• Proficiency with basic computer systems and CRM software

Additional Information

Benefits:

• Competitive salary ($34,000-$44,000 annually)
• Opportunities for career growth and internal advancement
• Comprehensive training and onboarding support
• Development of valuable communication and problem-solving skills
• Supportive and team-focused work environment