Customer Service Representative (CSR) United States US At Kuehne+Nagel we are resourceful, diligent, and thorough. Our work ethic is built on ceaseless hard work and dedication to our craft. If you have a relentless mindset for excellence in customer service, consider joining us at our site in Jupiter, Georgia.
YOUR ROLE As a Customer Service Representative, you will work in the warehouse intercepting, processing, and keying orders into our system. As the primary contact for our internal departments and external customers, you must have an outgoing, professional demeanor, excellent verbal and written communication skills, and a passion for quickly solving problems with satisfactory solutions. Your typical schedule will be Monday - Friday, 6:30 am - 3:00 pm. The pay rate is $18.00 per hour, paid weekly.
YOUR RESPONSIBILITIES - Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.
- Compiles, sorts, and verifies accuracy of data to be entered.
- Examines records such as bills, computer printouts, bills of lading and related documents and correspondence and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.
- Enters order into automated system and computes total cost for customer. Records or files copy of orders received as requested.
- Confers with warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
- Compiles statistics and prepares various reports for management.
- Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.
- Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
- Provides back up support for all accounts other than primary.
- Supervise and coordinate unloading of inbound shipments.
- Determine, resolve, and communicate requests and issues.
- Lead by example through communication and teamwork.
- Understand and adhere to local, State, and Federal regulations inclusive, but not limited, to OSHA, DOT, EPA and other government agencies. Certification is required to handle any hazardous material(s).
- If/when applicable, 'bonded' cargo must be processed and handled accordingly, based on existing guidelines for this type of shipment.
- Other duties as assigned.
YOUR SKILLS AND EXPERIENCES - 2+ years of full-time customer service experience in a warehousing or distribution environment
- Intermediate skills in Microsoft Word and Microsoft Excel
- Experience with AS400 or any Warehouse Management System (WMS)
- Strong ability to quantify results and create accurate reporting
- English fluency (written and verbal)
- Must be a US citizen
GOOD REASON TO JOIN There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.
ABOUT KUEHNE+NAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT US Talent Acquisition