Customer Service Representative

Salary : $43,577.00 Annually
Location : Janesville, WI
Job Type: Full Time
Job Number: 2025.27.196.01
Department: Public Works
Division: Water Utility
Opening Date: 04/29/2025
Closing Date: 5/11/:59 PM Central
FLSA: Non-Exempt
Benefits Earning Potential: $71,284.00

Objective & Relationships
Are you detail-oriented, organized, and passionate about providing top-notch customer service?

Do you thrive in a fast-paced environment and have a talent for providing administrative support?

Do you have a passion for helping those in our community?

If so, we want YOU to join our Water Utility Division team at the City of Janesville (CoJ) as a Customer Service Representative (CSR).

As a key member of our team, you will handle a variety of customer service and clerical duties necessary for the efficient operation of the customer service work group of the Water Utility.

In this role, you will:

• Provide excellent customer service via phone or in-person visitors by accurately relaying information, work scheduling, screening and referring callers to appropriate staff or department, including handling complaints.
• Contact customers for service appointments by telephone or mail.
• Track and record Utility fees for Diggers Hotline Service.
• Manage Fire Hydrant meter program.
• Perform office support related duties and provide coverage for the Water Utility Administrative Assistant.

to view the full job description and learn more about CoJ's CSR opportunity.

Why work for the City of Janesville, you ask?

The City of Janesville (population 66,202) is in south-central Wisconsin and the residents of Janesville choose this community, not just as a place to live, but as a place to realize life's opportunities. We strive to sustain a community culture where differences are recognized, understood, and appreciated. As such, the City of Janesville recognizes the importance of developing an environment where diversity is not merely accepted but embraced and celebrated. As public servants, we believe everyone has the right to be treated with dignity and respect. To this end, we will diligently recruit and retain the most talented employees in an environment that fosters maximizing one's potential. Therefore, we encourage individuals from all backgrounds, perspectives, and experiences to consider employment with the City of Janesville and serve the residents of "Wisconsin's Park Place".

Vision Statement:

We are "Wisconsin's Park Place": Discover the community of choice to realize life's opportunities

Mission Statement:

To innovatively provide effective municipal services that are responsive to the needs of residents, businesses, and visitors and delivered in a reliable, efficient manner in order to sustain Janesville as the community of choice.

Organizational Values:

Adaptability, Respect, Service, and Communication

Minimum Position Requirements/Qualifications
What qualifications are necessary for the role?

To perform the essential duties of the position, the minimum education and prior experience required includes:

1. A high school diploma or equivalent is required.
2. Minimum of one (1) year of office support, administrative support, or professional clerical experience with customer service is required.
3. Access to personal or public transportation for job-related duties.

Unsure you meet the qualifications?

A combination of equivalent experience and/or education as determined by the Human Resources Office may be considered in lieu of minimum requirements.

Supplemental Information
What is the pay?

The starting hourly rate for this position is $20.95 per hour; this is a non-exempt position This position is also eligible for annual economic adjustments and performance-based adjustments, as approved by the City Council.

What is the typical schedule?

This position will work 40 hours per week, Monday-Friday, covering the officer hours of 8:00 AM to 4:00 PM.

Are there other benefits?

Absolutely. Besides being an exceptional community for living and/or working, CoJ offers a comprehensive benefits package that includes:

• Paid Time Off:
  1. Vacation: You will receive a prorated amount of 15 days - based upon the number hours and full months' work to year end.
  2. Floating Holidays: You will receive a prorated amount of 3 days - based upon the number of hours and full months worked to year end.
  3. Holidays: CoJ is closed for eight (8) holidays each year and you will be paid for these days based on your regular hours worked.
  4. Sick: You will earn a prorated amount of 8 hours of sick time each full month worked, based upon the amount hours worked
• Insurance: CoJ offers several insurance options, to fit your own personal needs.
  1. Janesville Health & Wellness Center: CoJ recently opened the Janesville Health & Wellness Center that offers a variety of comprehensive primary care services free of charge if you are enrolled in CoJ's medical insurance plan or for a low cost if not enrolled in CoJ's medical insurance plan.
  2. Health Insurance: Medical, dental, and vision insurance options,
  3. Life Insurance: CoJ pays the basic premium for your life insurance; there are additional options you can enroll is as well.
  4. Disability: Short-term and long-term disability coverage options.
  5. Retirement: Notably, the City of Janesville is part of the Wisconsin Retirement System, recognized as one of the nation's best-funded and best-managed public pension systems, ranking as the 8th largest in the United States. For 2025, both the employer

Ready to Make an Impact?

Please apply at by Sunday, May 11, 2025.

The City of Janesville is an Equal Employment Opportunity Employer.