Join a dynamic customer service team where you'll handle inquiries, resolve complaints, and support clients through phone-based interactions. Ideal candidates will have 2-4 years of experience, strong communication skills, and the ability to work independently while accurately documenting customer interactions. Proficiency in Microsoft Office is preferred. High school diploma or GED is desired.
Title: Rep, Customer Service
Duration: 6 Months
Location: 1452 Alton Pkwy, Irvine, CA, 92606
Note: During training, they will be on-site 3 days a week, Tuesday, Wednesday & Thursday. The schedule will be from 8:00 am -4:30 pm with a hybrid schedule
Pay rate: $22 per hour. on W2
Job Description:
The primary function of a call center/customer service specialist is to interact with customers, providing information in response to inquiries about products and services, and handling and resolving complaints. A typical customer service specialist is responsible for determining the client's issue, offering possible solutions, or providing follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both.
Job Responsibilities:
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one's time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience:
- High school diploma or GED preferred.
- 2-4 years of customer service-related experience required