Customer Service Representative

Irvine, California

Vaco by Highspring

Vaco is seeking a Customer Service Representative for a client located in Irvine, CA. The position is full-time onsite.
Key Responsibilities:

Support Regional Account Managers and maintain positive communication with customers, wholesalers, sales reps, and managers.
Process and confirm customer/wholesaler purchase orders using SAP.
Provide product details, pricing, and order tracking via phone, email, and EDI.
Review and correct part numbers, pricing, and invoices with attention to detail.
Generate shipping labels, bills of lading, and coordinate with freight carriers for optimal shipment pricing.
Process invoices, file orders, and manage shortages, backorders, and returns.
Maintain relationships with freight carriers and Customs Brokers to ensure timely delivery.

Skills & Requirements:

SAP Sales Management experience.
Strong customer service, communication, and conflict resolution skills.
Proficient in Microsoft Word, Excel, and Outlook.
Experience with FedEx and freight logistics, including bill of ladings and commercial invoices.
5-7 years of relevant experience in customer service, administration, or account management.
BA or equivalent experience.

Date Posted: 15 May 2025