Do you enjoy helping people? Are you looking for a great career with an established and respected industry leader? If so, then come join our team as a Customer Service Representative (CSR). As a CSR, you will serve customers in person by telephone, and e-mail, helping customers identify the products and services that best meet their needs while maintaining profitability for the company. You will primarily be working directly with your PIP/Dynamark Sales Reps and their Customers. You will ensure that all job specification requirements are understood and clearly communicated to the production team and will represent our brand by conveying expertise in our services and capabilities.
Our ideal candidate is an outgoing, focused, and motivated individual with at least one year of sales or customer service experience, preferably in the printing or signage industry. We are looking for an individual with excellent communication and interpersonal skills, good computer skills, and strong problem solving skills. An aptitude for color and design and an eye for detail are strong pluses.
COMPENSATION - Depends upon Skills and Experience
RESPONSIBILITIES - Deal directly with your appointed Sales Representatives concerning Customers and their requests
- Greets customers in a courteous manner and prepares quote requests
- Answers the telephone using the company's procedures for incoming calls and directs calls appropriately
- Handles routine questions and requests by customers
- Deals with customer complaints and concerns and facilitates a satisfactory resolution as quickly as possible
- Helps customers in person, on the phone, or by email
- Processes orders from your Sales Reps in a timely manner and report any delays to Sales and management
- Uses the computerized pricing/estimating program
- Follows systems and procedures according to the company manuals
- Files customer art files (originals) daily when not electronically submitted
- Ensures all jobs are placed in proper locations before leaving
- Rejects poor quality or incorrect jobs and notifies management
- Performs other duties as assigned
QUALIFICATIONS - At least one year of experience in sales or customer service, preferably in the printing industry
- Good communication skills, both in person and over the phone
- Proficient computer and internet skills
- Good problem-solving skills
- Strong attention to detail and an eye for color and design
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
- Must be able to move about freely through the center in order to work with other team members and accomplish tasks
- Appearance at all times must represent the company image
BENEFITS - 401K with Match available
- Paid Vacations and Holidays
- Health, Dental, Supplemental Insurance available.