We are a dynamic event marketing and fundraising firm specializing in creating impactful campaigns that elevate brand awareness and foster community engagement. By partnering with top-tier clients, we develop innovative strategies that drive real results and meaningful connections. We're looking for a passionate and customer-focused
Customer Service Representative to join our team in this exciting entry-level position.
Position Overview: As a
Customer Service Representative, you will be the key point of contact for our clients and customers, ensuring they receive exceptional service. You'll have the opportunity to assist in event promotions, provide brand education, and engage with customers directly to enhance their overall experience. This role offers a unique opportunity to gain hands-on experience in customer service, marketing, and event promotions within a fast-paced, exciting environment.
Key Responsibilities: - Provide top-tier customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all customers.
- Engage with clients and customers to educate them on our brand, answer questions, and foster long-term relationships.
- Assist in the execution of promotional events, ensuring smooth operations and high levels of customer satisfaction.
- Represent the brand professionally during events, directly interacting with attendees to create a positive experience and enhance brand awareness.
- Track and report customer feedback to help improve services, campaigns, and customer interactions.
- Collaborate with the team to ensure consistent brand messaging and enhance customer experiences across all touchpoints.
- Assist with administrative tasks such as reporting, customer data management, and event follow-up.
Qualifications: - Strong communication, interpersonal, and problem-solving skills.
- A goal-driven, team-oriented mindset with a passion for customer service and brand promotion.
- Ability to adapt quickly in a fast-paced, ever-changing environment.
- Previous experience in customer service, sales, or event coordination is a plus, but not required.
- Must be 18 years or older and authorized to work in the U.S.
What We Offer: - Paid training with hands-on experience in customer service, marketing, and event promotions.
- Opportunities for career growth and advancement based on performance and skill development.
- A positive, energetic workplace culture that fosters teamwork and personal growth.
- Competitive entry-level salary with performance-based incentives.
- Travel opportunities for select events, networking conferences, and promotional activations.