At Conduent, we pride ourselves on delivering critical services and solutions for Fortune 100 companies and numerous government entities, making a positive impact on millions of lives every day. Join us for a fulfilling opportunity that allows you to thrive in a culture that values individuality and innovative thinking.
Remote Customer Service Representative - Medicaid Member Support Join our Iowa Medicaid Support Team Pay Rate: $18.00 per hour
Type: Full-time Position with Full Benefits
Training: Paid and conducted Monday-Friday from 8:00 AM to 5:00 PM for 5-6 weeks
As a key member of our customer service team, you will make genuine connections with applicants and current Iowa Medicaid Program recipients, helping them navigate their inquiries with empathy and knowledge.
Your Responsibilities: - Be the first point of contact for Iowa Medicaid inquiries from both potential and existing recipients.
- Provide personalized support to applicants and beneficiaries via phone.
- Document enrollment requests and track status changes accurately.
- Input application data into our user-friendly online system.
- Maintain expertise in Iowa Family Care rules and related program policies.
- Deliver clear and precise information based on an understanding of program requirements.
What We're Looking For: - A basic understanding of call center dynamics and quality monitoring.
- Strong interpersonal skills for fostering relationships with beneficiaries and co-workers.
- Effective problem-solving abilities through analysis and constructive feedback.
- A passion for contributing to community well-being through empathy and commitment.
- A respect for diverse backgrounds and experiences.
- A high school diploma or GED.
- A successful background check.
- You must live within an hour's drive from Des Moines, IA.
Successful Candidates Will Have: - Proficiency in problem-solving and analysis.
- The ability to achieve goals through knowledge and empathy.
- Excellent communication and typing skills.
- Computer navigation skills.
- A solid understanding of policies and guidelines.
- Exceptional customer service and phone etiquette.
- Reliable internet access for remote work.
Compensation and Benefits: You will receive a competitive hourly wage with opportunities for career growth and development. In addition to base pay, we offer comprehensive benefits, including health insurance, retirement plans, and generous paid time off.
Conduent is proud to be an Equal Opportunity Employer. We encourage applications from diverse backgrounds and protect all applicants from discrimination.
For those needing accommodations, please seek assistance through our designated process.