Customer Service Representative.

Key Responsibilities: Responding to Customer Inquiries: Answering phone calls, emails, and other forms of communication to address customer questions and concerns promptly. Resolving Customer Issues: Taking ownership of customer problems, implementing appropriate solutions, and escalating issues to the appropriate team when necessary. Providing Product/Service Information: Offering accurate details about products, services, and company policies to guide customers. Maintaining Customer Records: Keeping detailed records of customer interactions, transactions, and resolutions in a CRM system. Ensuring Customer Satisfaction: Striving to create positive customer experiences through effective communication and problem-solving. Collaborating with Other Departments: Working with other teams to ensure seamless customer service and address complex issues. Escalating Issues: Referring customer issues to supervisors or more experienced employees when necessary. Providing Technical Support: Offering assistance with technical issues related to products or services. Identifying Opportunities to Upsell/Cross-sell: Recognizing opportunities to offer additional products or services that meet customer needs.