Opportunity Details Full Time
Customer Service Representative Customer Service Representative JOB- Anticipated Start Date June 9, 2025
Location Houston, TX
Type of Employment Contract to Hire
Employer Info Providing safe water treatment and sewage services is a priority for sustainability of humanity. Much of the recent bill approved in Congress for infrastructure expenditure that will be completed over the course of the next few years provides job stability for employees that work in this industry. Client is a leader in this industry. This client hires all full-time associates through temporary agencies, so our roles are temp hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for a full-time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client, and they provide training and direction for all employees to ensure they can do their job safely.
Job Summary We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for executing entry-level tasks within a defined process, ensuring individual performance goals are met while supporting overall team objectives. The successful candidate will have a strong sense of ownership, the ability to work independently, and a commitment to delivering excellent customer service.
Job Description - Promptly respond to customer inquiries through various communication channels
- Process service orders, customer requests, and payments accurately and efficiently
- Manage incoming and outgoing calls for both internal and external customers
- Modify service orders based on customer needs and confirm order details
- Provide customers with proof of payment, invoices, and service reports as requested
- Collaborate with internal teams to ensure seamless customer experience
- Adhere to documented standard operating procedures and performance metrics
- Utilize SAP and Microsoft Office Suite to complete daily tasks
Skills Required - Proficient with Microsoft Outlook and Microsoft Office Suite
- SAP or other ERP system experience preferred
- Strong verbal and written communication skills
- Demonstrated problem-solving and time management abilities
- Ability to work independently and as part of a team
- Comfortable handling sensitive situations with professionalism
- Frequent walking, typing, and writing
- Occasional climbing stairs, bending, carrying, pushing, and pulling
- Must be able to work in environments with varying levels of dust and dirt
- Must be able to use a computer and telephone regularly
Education - High school diploma or equivalent with 1 year of customer service experience or Associate's degree with related experience
Additional Requirements - Shif t: 8:00 AM - 4:30PM CT
- Hybrid schedule to be discussed
We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.