Customer Service Representative

Houston, Texas

 NOV, Inc.
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Job Description

Responsibilities:
  • Provide customer with sales quotations, mainly consisting of equipment spare parts.
  • Verify that customer purchase orders are correct, and match shared internal documents.
  • Verify sales quotation accuracy against purchase order and convert to internal sales order.
  • Print pick tickets for order materials and coordinate with planning / logistics groups.
  • Follow the order through established process steps as necessary to include data entry in established reports for use by other department staff members.
  • Create internal work orders as required for manufactured equipment and assemblies.
  • Receive customer inquiries through customer portals and email communications.
  • Collaborate with internal operations representatives for technical support.
  • Effectively communicate with internal staff and customers regarding, proforma and final invoices.
  • Coordinate with production control regarding back orders and active manufacturing efforts.
  • Periodic follow-up of responsible open orders paired with timely and professional communication with customer contacts.
  • Maintain good organization skills and attention to detail to help resolve any related order discrepancies.
Qualifications/Requirements:
  • Experience with JD Edwards or similar MRP system preferred.
  • Experience with Microsoft Office Suite and web-based software interfaces.
  • Open to the challenge of learning new computer-based systems and processes.
  • Strong attention to detail and accurate data entry.
Date Posted: 19 May 2025
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