Customer Service Representative

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Description
Responsibilities:

Provide customer with sales quotations, mainly consisting of equipment spare parts.
Verify that customer purchase orders are correct, and match shared internal documents.
Verify sales quotation accuracy against purchase order and convert to internal sales order.
Print pick tickets for order materials and coordinate with planning / logistics groups.
Follow the order through established process steps as necessary to include data entry in established reports for use by other department staff members.
Create internal work orders as required for manufactured equipment and assemblies.
Receive customer inquiries through customer portals and email communications.
Collaborate with internal operations representatives for technical support.
Effectively communicate with internal staff and customers regarding, proforma and final invoices.
Coordinate with production control regarding back orders and active manufacturing efforts.
Periodic follow-up of responsible open orders paired with timely and professional communication with customer contacts.
Maintain good organization skills and attention to detail to help resolve any related order discrepancies.

Additional Qualifications/Responsibilities

Qualifications/Requirements:

Experience with JD Edwards or similar MRP system preferred.
Experience with Microsoft Office Suite and web-based software interfaces.
Open to the challenge of learning new computer-based systems and processes.
Strong attention to detail and accurate data entry.