Customer Service Representative - Operations & Logistics Support (Stone Distribution)Location: Houston, TX
Work Type: In-Person
Pay: $55,000-$65,000/year
Join a Fast-Paced Team Supporting the Stone Industry Supply Chain Are you an organized, detail-driven professional with experience in operations, logistics, or inventory coordination? Do you enjoy working with both customers and internal teams to ensure timely, accurate deliveries? If so, this Customer Service Representative (CSR) role in Houston could be a great fit.
Why This Opportunity? - Dynamic Role - Support the full order lifecycle-from supplier shipment intake to final delivery-in a hands-on, logistics-focused environment.
- Industry-Leading Team - Join a high-performing group that services one of the top names in the stone and slab distribution space.
- Stability & Growth - Competitive salary, room for growth, and the opportunity to develop deep operational expertise in a specialized industry.
- Collaborative Culture - Be part of a team that values communication, problem-solving, and cross-functional coordination.
What You'll Be Doing: - Manage incoming and outgoing inter-company transfers for slabs and non-slab products
- Process and verify incoming supplier shipments, ensuring physical and system alignment
- Coordinate non-slab inventory management, including weekly cycle counts, labeling, and stock level monitoring
- Support order fulfillment: print pick tickets, check paperwork, invoice orders, and update internal shipment systems
- Upload documentation and maintain clean records in internal systems
- Serve as the go-to contact for delivery updates via Samsara, communicating proactively with sales reps and customers
- Assist Operations Manager with route planning and order processing
- Monitor and maintain accuracy of sales orders and pick tickets, including date and status updates
- Support the tool counter, phones, and walk-in clients as needed
What You Bring: - Experience in logistics, warehouse operations, or order fulfillment preferred
- Proficiency with internal systems for shipment tracking, invoicing, and data entry
- Strong communication skills with a professional, customer-first approach
- High attention to detail and a focus on accuracy and accountability
- Proactive, team-oriented mindset with a readiness to adapt to shifting priorities
Your Next Move: If you're looking for a logistics-heavy, detail-focused role in the growing stone supply industry-apply now. We're looking for someone who thrives on coordination, communication, and accountability.