Customer Service Representative

Benefits:

Health insurance

Opportunity for advancement

Signing bonus

Training & development

As an Entry-Level Customer Service Representative, you will play a crucial role in providing excellent customer support. Your primary responsibility is to interact with customers via phone, email, and chat to address their inquiries, resolve issues, and provide information.

Compensation:

$35,000 to $40,000 per year, depending on experience

Key Responsibilities:

Customer Interaction:

Respond promptly to customer inquiries and requests.

Provide clear and concise information to customers.

Resolve customer issues efficiently and effectively.

Escalate complex issues to appropriate team members.

Problem-Solving:

Identify and troubleshoot customer problems.

Implement solutions to resolve issues.

Follow up with customers to ensure satisfaction.

Product Knowledge:

Gain a strong understanding of products and services.

Stay updated on product features, benefits, and troubleshooting techniques.

Customer Relationship Management:

Build and maintain positive relationships with customers.

Provide excellent customer service to foster loyalty and satisfaction.

Qualifications and Skills:

High school diploma or equivalent

Excellent verbal and written communication skills

Basic computer skills

Strong problem-solving and decision-making abilities

Positive and empathetic attitude

Ability to multitask and prioritize tasks effectively

Compensation:

$35 000 to $40,000 per year, depending on experience