Customer Service Representative - Bilingual
Sparta Capital Management - Applicant must be local to Houston (remote)
Sparta Capital Management is seeking an experienced Spanish Bilingual Customer Service Representative for a Full time position to join our team. Sparta Capital Management is a specialty premium finance company and payment plan provider for vehicle service contracts and insurance policies. Sparta belongs to a family of companies that have been in business since 2001.
In this role, you will be directly responsible for helping customers with questions and giving customers information about products and services.
Specific Duties and Responsibilities
Answer phone calls
Answer customer inquiries regarding their accounts
Interact with selling agents on the phone and email
Maintain organized and updated client files
Work collaboratively with other team members to achieve shared goals
Documenting all issues comments and resolutions in appropriate software system applications
Technical Competencies
Proficient in computer skills including typing and navigating Windows-based platforms and utilizing Microsoft Office applications
Strong customer service and quality orientation
Excellent problem-solving skills
Behavioral Competencies
Excellent verbal communication and written documentation skills
Strong customer service skills
Ability to work in a fast-paced environment with excellent organizational skills
Requirements
Minimum 2-5 years' experience in customer service
High School diploma, GED Certificate or equivalency
Training will occur onsite
Position will report to Customer Service Manager
Ability to work independently and come into the office as needed
Benefits include Health Insurance, Retirement Plan, & Vacation