Salary: $22.18 - $23.45 Hourly
Location : th Street, Hoquiam
Job Type: Part-Time
Job Number: 415
Department: Operations
Opening Date: 04/15/2025
Closing Date: 4/30/2025 1:00 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: ATU1
Description Position reports to: Assistant Operations Manager
Manage or Supervise: None
This is a union bargaining position under the general direction of the Assistant Operations Manager. The Customer Service Representative is responsible for; selling passes, providing bus route information, keeping the station clean, and monitoring the activities of the public while on station property. Must be able to keep strict accounts and records of all monies.
Examples of Duties- Check out bus passes from the Transit office for the purpose of selling to the general public.
- Hand out bus schedules and provide bus route information and leave times to the general public.
- Monitor activities of the public while on station property, periodically checking restrooms for vandalism, check the public in and out of restrooms, and police station grounds for litter.
- Work effectively with the employees at all levels of the organization and with the general public.
- Clean all station restrooms daily.
- Other duties as assigned or directed in the employee manual.
- Assist drivers with spill clean-ups.
- Other duties as assigned.
Typical Qualifications Knowledge of: Clerk methods and techniques
Skills in: Customer Service
Ability to: Communicate with the public
Education and Experience High school diploma, GED or equivalent combination of training and experience.
Licensures/Certifications and Other Requirements Possession of a Washington State Motor Vehicle Operators License with a safe driving record.
Supplemental Information Working Conditions Position may require climbing, balancing, stooping, kneeling, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, repetitive motions, and carrying. May require exerting up to in excess of 20 pounds of force occasionally, and /or in excess of 5 pounds of force constantly to move objects.
The following list of characteristic duties is not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Grays Harbor Transportation Authority is an equal opportunity employer and does not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veterans' status, disability status, sexual orientation, or any other basis prohibited by federal, state, or local law. Please let Grays Harbor Transportation Authority know if you need accommodations in order to participate in the application process.
Grays Harbor Transit offers eligible employees a full benefit package, including:
- Medical, dental and vision coverage for employees and eligible dependents
- Basic life and Accidental Death & Dismemberment (AD&D) for employees and dependents
- Participation in Washington State Public Employee Retirement System (PERS) pension plan
- Paid time off includes 10 to 30 vacation days per year depending upon date of eligibility and length of service
- 12 days of sick leave per year depending upon date of eligibility
- 48 hours of paid holiday with up to 48 hours of floating holiday time
- Employee Assistance Program
- Option to enroll in additional benefits:
- Voluntary Life and AD&D Insurance
- Critical Illness, Accident and Hospital Indemnity and Short-term Disability Insurance
- Flexible Spending Account and Dependent Care
- Department of Retirement Systems Deferred Compensation Program