Responsibilities of Customer Service Representative include, but are not limited to:
- Responding to customer inquiries via phone, email, or face-to-face interactions regarding company products and services, ensuring timely and accurate responses
- Problem-solving customer issues with effective solutions that comply with company policies
- Checking availability of stock and shipping dates
- Quoting prices, filling orders to customer specifications and processing sales data via computer, maintaining high accuracy and attention to detail
- Assisting the outside sales team by preparing price quotes and sourcing products
- Communicating and coordinating with colleagues as necessary to resolve customer requests or enhance understanding of customer needs
- Maintaining a positive and empathetic attitude towards customers at all times
Qualifications of the Customer Service Representative include, but are not limited to:
- Excellent communication and interpersonal skills
- Should be enthusiastic and able to work independently
- Must have experience performing a majority of the functions
- Prior inside sales/customer service experience
- Data entry skills, organization, multi-tasking and customer focus is required
- Great Problem-solving aptitude and initiative
- Detail-oriented with a focus on providing outstanding customer service
- Able to collaborate with team
- Capacity to stay calm under pressure and handle stress effectively
- Regular in-person attendance required
- Normal business hours Monday-Friday, 7:00am-5:00pm
Physical Demand: Able to lift and maneuver up to 50 lbs. and to safely use lifting equipment if needed
Working Conditions: Office Environment
Shift Time/Overtime: Normal in-person business hours Monday-Friday, 7:00am-5:00pm
Travel: N/A
Education: High school diploma or GED required