Customer Service Representative

Professional Summary:
The Member Services Representative is an integral role focused on delivering exceptional customer service, financial guidance, and personalized solutions to valued members. This position requires a proactive and empathetic individual who excels in a fast-paced environment, drives results, and creates lasting impressions with every interaction. The ideal candidate will leverage their expertise in financial services to meet member needs while consistently achieving sales and service objectives.
Key Responsibilities:

Provide support for inbound member calls and accurately perform financial transactions.
Proactively identify and recommend the best products and services tailored to members' needs.
Maintain up-to-date knowledge of financial services, including insurance, investments, and mortgage offerings.
Deliver 5-star customer service to all members, ensuring every interaction leaves a positive and lasting impression.
Actively work to achieve quarterly service metrics and sales goals.
Manage deadlines and prioritize tasks effectively in a fast-paced environment.
Exhibit professionalism and critical thinking in resolving member concerns with innovative solutions.
Utilize strong listening skills to ask probing questions, overcome objections, and understand member needs.
Act as a trusted advisor by suggesting financial products customized to individual member goals.
Qualifications:

Minimum of 6 months experience in a fast-paced customer service role required.
Proven ability to work in a position with measurable sales metrics.
Demonstrated skill in listening actively and recommending appropriate financial solutions.
Comfortable working under deadlines while maintaining stellar customer service standards.
Excellent communication skills with the ability to handle objections and understand concerns.
Strong critical thinking and decision-making abilities to resolve member issues effectively.
Bilingual candidates encouraged to apply.
Shift: Monday -Friday, 8am- 5pm
Please apply with an updated resume.
Pay and Benefits
The pay range for this position is $39520.00 - $43680.00/yr.
- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Accrue up to 17 days of Paid Time Off your first year of employment
- 11 paid federal holidays
- Special employee pricing on lending products mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
Workplace Type
This is a fully onsite position in Hillsboro,OR.
Application Deadline
This position is anticipated to close on Apr 21, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.