Customer Service Representative

Position Summary:
The Customer Service Representative will interact with the company's customers
by addressing inquiries and resolving complaints, generally providing a higher
level of customer support on specific services.

Responsibilities:
As Customer Service Representative, you will be responsible for:

• Interacts with customers via telephone, email, online chat, or in person to provide
support and information on Wash Plans, Memberships, and other services

• Fields customer questions and complaints; when the issue is beyond the
representatives knowledge, forwards to assigned specialist or other appropriate
staff

• Ensures that appropriate actions are taken to resolve customers problems and
concerns

• Maintains customers accounts and records of customer interactions with details
of inquiries, complaints, or comments

• Implements and supports customer retention strategies

• Perform other related duties as assigned
This job will be expected to complete the following functions. This is not an all-inclusive
list. This job may be assigned other functions or tasks. This is meant to be a general
description of the most essential functions only.

Required Skills/Abilities:

• Excellent communication skills including active listening

• Service-oriented and able to resolve customer grievances

• Knowledge of, or ability to learn, services, or area of customer service
specialization

• Proficient with Microsoft Office Suite or related software

• Ability to function well in a high-pace work environment

• Ability to answer a high volume of calls and/or emails daily

• Excellent organizational skills and attention to detail

• Excellent time management skills with proven ability to meet deadlines

• Ability to work independently

Education and Experience:

• High School Diploma or equivalent required

• Customer Service experience required

• Some experience with the product or service to which the specialist will be
assigned preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.