Customer Service Representative
Full-time
Onsite - Rochester NY
Pay: $20-21 hourly
Job Description We are seeking a Customer Service Representative to deliver exceptional service to both internal team members and external clients through various tasks. Key responsibilities include handling customer calls and promptly resolving issues; data entry; assisting with account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound calls to gather information or provide follow-up to resolve customer concerns; and occasionally handling miscellaneous projects.
Must:- 1+ years of customer service experience
- High School Diploma/GED
Preferred:- Experience with managing heavy inbound and outbound calls and transferring calls
- 3+ years of business-to-business account support
- Proficiency in Microsoft Office (Word, Excel, Outlook) and internet/intranet usage
- Experience in proofreading and editing documents
- Bachelor's Degree preferred