Customer Service Representative

Posting Details

Position Information

Job Title
Customer Service Representative - Temporary Summer Position

Position Purpose

The primary objective of this temporary position is to support the Office of Student Financial Services by providing excellent customer service to NEC students and families regarding billing, financial aid and payments. The position will run from May to August 2025.

Essential Duties Summary

• Perform excellent customer service in the Office of Student Financial Services primarily by phone but also may include email and in person.
• Promptly answer incoming calls and make outreach calls.
• Assist students to obtain all available funding to cover account balances.
• Effectively and accurately communicate financial aid and billing policies and procedures.
• Assist students with the completion of financial aid and billing requirements and assist with account questions.
• Process payments.

Required Qualifications

• Excellent customer service skills
• Excellent conflict and resolution skills
• Detail oriented
• Strong knowledge of Microsoft Office products
• 1-3 years customer services experience

Preferred Qualifications

• 1-3 years experience in a student services, financial aid, admissions or billing office.

EEO Statement

New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veteran's status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations. In compliance with the Americans with Disabilities Act (ADA), individuals with disabilities needing accommodation should contact the ADA Compliance Officer.
New England College is committed to providing equal opportunity in all conditions of employment and creating a welcoming and supportive environment that celebrates diversity. If an imbalance is found to exist, the College will make good faith efforts to recruit, hire and promote persons underrepresented in the workplace.

Posting Detail Information

Posting Number
S00580P

Open Date
03/18/2024

Close Date

Open Until Filled
Yes

Special Instructions to Applicants